Welcome to Colchester United Football Club online megastore. We have several hundred products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week. Our aim is to make sure that ordering items from Colchester United Online megastore is as easy as possible

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in the CUFC Retail Outlet do not necessarily apply to the online store, and vice versa.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

CUFC Retail has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see "Returns and Cancellation Policy" below).

Shop Opening Hours

JobServe Community Stadium

The club store is open Monday to Friday 10am to 2pm unless otherwise stated on the main website.

Collection of online orders from store is Monday to Friday 10am to 2pm.

• Browse by category
• Choose selected items available on home page
• Choose products from each category
• Enter details of products in the search box situated under the left menu
• Email product links to friends and family
• Choose to enlarge product image
• Choose your size from the drop down menu
• Select your colour from the drop down menu
• Click on Add to Basket button
• View product in View Basket
• Choose continue to shop or checkout
• Proceed to Checkout page once all items are chosen
• Enter email address and password if you are already registered with the Club Shop
• If you are not registered, please enter your Credit/Debit Card details by clicking on Register, which is situated in the register new customer box.
• Enter all relevant details
• Proceed to delivery options, click on Add Address, if required
• Choose shipping method
• Enter payment details
• Click on confirm order button
• Your order is now received and will be processed; you will receive email confirmation within the hour

The club and the operator of this website, Medoc, are committed to protecting your privacy. Please take a moment to read this site's Privacy Policy. References to "we", "us" and "our" in this policy are references to Colchester United Football Club. This policy describes what happens to the information that you supply to us, where that information identifies you individually, e.g. your name and address details.

We reserve the right to change the terms of this Privacy Policy from time to time.

What information do we hold about you and how is it collected?
When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.

In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.
Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:

• to update and develop records and for assessment and analysis including market and service/product analysis;
• to assist in the provision of services/products to you; and
• to facilitate reviews, developments and improvements to the services/products offered to you.

What are your choices?
By law, you are entitled to:

• object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the club or to other reputable suppliers for these purposes. You can do this during the registration process by simply un-ticking the box provided.
• receive, upon payment of a fee, a copy of any personal information about you which is held by us.
• require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.

If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.

When does this Privacy Policy not apply?
This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.

If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

How do we protect your information?
Colchester United Football Club and Medoc are firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

Contacting us
If you have any questions or concerns about our use of your personal information please write to:

Medoc Computers Ltd
Meadow House
Meadow Lane
Nottingham
NG2 3HS

At Colchester United Football Club we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.
And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address. However we cannot accept any responsibility if the parcel is lost when delivered to your place of work.
We aim to dispatch all orders within 7 (seven) days (subject to stock availability); however please note that Club Shop hours are 10am to 2pm Monday to Friday, so orders placed during the weekend or after 2pm will not be processed until the following working day. UK orders will be dispatched by Royal Mail. It is always our intention to process all orders in the shortest possible time; we cannot however guarantee a specified delivery date. Deliveries made to business addresses are entirely at your own risk.

We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.

We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

We accept all orders for products and services subject to availability and certain security checks.

We accept payment by most major credit or debit cards. Payment will be debited to your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.

You have the right to cancel any order you make for any product (other than underwear, jewellery, personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store and you will receive a full refund. We are also unable to offer refunds or exchanges against products which have had personalisation added to them (e.g. Replica Shirts).
If for any reason you are not satisfied with your purchase, return it to us within 28 (twenty eight) days of receipt in an unworn/unused condition for a full refund. When returning products to us for refund, you must pay for the appropriate postage costs.
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at cufcretail.com for your replacement item(s).
If there is an error on our part with the order then we will refund the postage you have paid to return the item on receipt of the returned product.
If you wish to make a return then please send the product back with a covering letter (including reason for the return, your name and order number), through the post to: Club Shop, Colchester United Football Club, JobServe Community Stadium, United Way, Colchester, Essex, CO4 5UP. Please wrap products securely and attach appropriate postage.
Should you have any queries regarding a return then please contact us via email on clubshop@cufcretail.com.
We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right.

Stock Availability

If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund.